01
Define service levels
Cleaning frequency, security coverage, landscape care, waste collection and maintenance response should match the property and the service charge that can realistically support them.
02
Maintain before failure
Preventive maintenance schedules for pumps, lifts, cooling, generators, fire systems and other equipment can reduce avoidable downtime. Asset records should show what was serviced, when and by whom.
03
Keep residents informed
Clear channels for service requests, planned works, access and emergencies make operations easier to manage. Communication should explain what is happening and who is responsible rather than rely on volume of messages.